Returns policy
Our 21-day returns guarantee means that if for any reason you are unhappy with
your purchase, you can return it to us in its original condition within 21 days
of the date you received the item, unopened (with any seals and shrink-wrap
intact) and we will issue a full refund for the price you paid for the item.
In the event of The Stephen Wiltshire Gallery sending you a replacement for a
damaged, defective or wrong item, you must return the item to The Stephen
Wiltshire Gallery within 21 days. The Stephen Wiltshire Gallery reserves the
right to issue an additional invoice for the replacement item for you if you do
not return the original item to us within 21 days of the date on which The
Stephen Wiltshire Gallery confirms we will issue a replacement.
If you have paid by Bank Transfer and wish to receive a refund we will either send you a cheque or initiate a bank transfer to your account. In the latter case you will need to send us your account details. Please note we can only send your refund to the account we have received your payment from.
This returns policy is not applicable to resale of privately owned originals.
This returns policy does not affect your statutory rights.
Availability
The Stephen Wiltshire Gallery displays real time inventory information on this
website. Reproduced and not limited edition items can run out of stock
temporarily. We endeavour to keep these items always available for you through
this website or at the Gallery.
However, original artworks exist in a single quantity of 1.
The website automatically checks item availability before we forward you to the
payment pages. However, as a matter of human or technical error it may happen
that you pay for an item which has already been sold or sold out. If the item
is a reproduction and not limited edition we will attempt to deliver your order
within 5-7 days. We will certainly inform you if this happens. If the item is
original or limited edition we will issue a full refund the same day or the
next working day. This policy does not apply for publishing licences and
open edition prints.
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